Privacy Policy | Waymore Home

1. Introduction

Waymore Home Ltd ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Data Controller

Waymore Home Ltd is the data controller responsible for your personal data. If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: info@waymorehome.co.uk
Address: 30 Red Lion Street, Suite 24, Richmond Upon Thames, TW9 1RB
Company No: 11486445
VAT No: 328726187

3. Information We Collect

We may collect the following types of personal data:

Information you provide to us:

Name and contact details (email address, phone number, address)
Information about your project or enquiry
Any other information you choose to provide via our contact form

Information collected automatically:

IP address and browser type
Pages visited and time spent on our website
Referring website address
Device information

4. How We Use Your Information

We use your personal data for the following purposes:

To respond to your enquiries and provide quotes
To deliver our renovation and construction services
To communicate with you about your project
To improve our website and services
To comply with legal obligations
To send marketing communications (only with your consent)

5. Legal Basis for Processing

We process your personal data on the following legal bases:

Contract: To perform our contractual obligations to you
Consent: Where you have given consent for specific purposes
Legitimate interests: To operate and improve our business
Legal obligation: To comply with applicable laws

6. Data Sharing

We do not sell your personal data. We may share your data with:

Service providers who assist in delivering our services (e.g., subcontractors)
Professional advisers (accountants, lawyers)
Government bodies when required by law

7. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions are retained for up to 3 years. Project-related data may be retained for up to 7 years for legal and warranty purposes.

8. Your Rights

Under UK GDPR, you have the following rights:

Right of access: Request a copy of your personal data
Right to rectification: Request correction of inaccurate data
Right to erasure: Request deletion of your data
Right to restrict processing: Request limitation of processing
Right to data portability: Request transfer of your data
Right to object: Object to processing based on legitimate interests
Right to withdraw consent: Withdraw consent at any time

To exercise any of these rights, please contact us at info@waymorehome.co.uk.

9. Cookies

Our website uses cookies to improve your experience. For detailed information about the cookies we use, please see our Cookie Policy.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

13. Complaints

If you have concerns about how we handle your personal data, please contact us first. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.